Privacy Policy

Tamworth Regional Council values the privacy of visitors to our website. The information we collect while you’re using this website is used to improve the online experience and services provided.

The following statement explains what information we collect as well as how it is used and stored. By using the Tamworth Regional Council ‘Destination Tamworth’ branded website, you consent to the collection of use of your personal information as outlined below.

Recording your visit

We collect the following data for statistical purposes:

  • server address
  • domain name
  • date and time of your visit
  • pages, directories and files accessed
  • type of browser used
  • previous site you visited

Please note that we will not make any attempts to identify you during or after you’ve used our website. However, in the unlikely event of an investigation, a law enforcement agency may issue a warrant to inspect the website traffic logs.

Use of ‘cookies’

Our website uses ‘cookies’ which help to personalise your online experience.

Most web browsers automatically accept cookies, but you can change your settings to decline them if you wish. If you do decline cookies, please note that you may not fully experiences the interactive features of the site.

In some cases we also collect your personal information through the use of cookies.  When you access our website, we send a “cookie” (which is a small summary file containing a unique ID number) to your computer.  We use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate.  We use this to research our users’ habits so that we can improve our online services.  If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We log server addresses, top level domain names (for example, .com or .gov), dates and times of visits, pages viewed and documents downloaded, previous sites visited and browser type (for example, Internet Explorer, Firefox) to analyse trends, administer the website and gather broad demographic information.  This information is anonymised and collected automatically.  We provide this information to third parties that fund our services.

Links to other websites

We provide links to other websites from our site that you may find useful. These are provided to assist you find information you need; however, external websites are not under control of Tamworth Regional Council and we are not responsible for the content of privacy practices of external websites.

Collecting personal information

If you submit an online form or booking via our website, your personal information may be recorded. Once submitted, you have the right to access and change this information to ensure it remains up to date.

Any information that you voluntarily provide to Tamworth Regional Council by submitting an online form will be used for lawful functions and purposes. All Tamworth Regional Council members and employees are obliged to adhere to the Privacy and Personal Information Protection Act 1998. If you would like to understand more about how your personal information is collected, handled, disclosed and stored, please refer to the Privacy Management Plan (PDF 331.7KB) of Tamworth Regional Council.

If you have any questions about how we manage personal information collected on this website, please contact us.

What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act.  In general terms, it is any information that can be used to personally identify you.  This may include your name, address, telephone number, email address and profession or occupation.  If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What is your sensitive information?

Sensitive information is a subset of personal information and is given a higher level of protection.  In this privacy policy, the term “sensitive information” has the meaning given to it in the Privacy Act.

What personal information do we collect and hold?

We may collect the following types of personal information:

  • identification and contact details, such as your name, mailing or street address, email address, telephone number and your age or birth date;
  • other personal or sensitive information, not covered above which we may be required to collect;
  • details of the services you have requested from us, which you have enquired about, or which we have provided to you, together with any additional information necessary to deliver those services and to respond to your enquiries; and
  • any additional information relating to you that you provide to us in-person, by telephone in writing or via email.

We also collect some information that is not personal information because it does not identify you or anyone else.  For example, we collect aggregated information (information not linked to any person) about how users use our website.  More information on this is provided below.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so.  We will collect your personal information through conversations between you and our staff, whether in-person or via telephone or email. We may also receive documents created or provided by you.

We may also collect personal information from third parties with your consent.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above we may not be able to provide services to you.  We may also be unable to provide you with information about services that you may want or need.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can provide advice and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

  • to provide services to you and to send communications requested by you;
  • to answer your enquiries and provide information or advice about our services;
  • for planning, quality control and for the creation of anonymised case studies;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint made by you; and
  • to comply with any law, rule, regulation, lawful and binding determination.

Your personal information will not be disclosed other than as described in this Privacy Policy.

To whom we may disclose your information?

We may disclose your personal information to:

  • our employees, contractors or service providers for the purposes of providing our services, fulfilling requests by you, and to otherwise provide services to you including IT systems administrators, couriers, data entry service providers, electronic network administrators, and our professional advisors such as accountants, solicitors, barristers and consultants;
  • any organisation for any authorised purpose with your express consent; and
  • we do not direct market, nor do we provide your personal information to other organisations for the purposes of direct marketing.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting Tamworth Regional Council.  Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

There may be instances where we cannot grant you access to the personal information we hold.  For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality.  If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.  We will consider if the information requires amendment.  If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

When you visit our websites

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact our Public Officer or the General Manager using the contact information below and provide details of the incident so that we can investigate it.

Do we disclose your personal information to anyone outside Australia?

We do not disclose your personal information to anyone outside Australia.


We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  We may hold your information in either electronic or hard copy form.  Personal information is destroyed or de-identified when no longer needed.

We use a SSL Certificate on our website to encrypt and secure all information from your computer to our servers.

We cannot provide any assurance regarding the security of transmission of information you communicate to us online.  We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online via email is transmitted at your own risk.

Changes to our Privacy Policy

We may change this privacy policy from time to time.  Any updated versions of this privacy policy will be posted on the Tamworth Regional Council website.  Please review it regularly.